Community Manager (Remote)
The Community Manager role will focus on building a creator community footprint through digital strategies, tactics and partnerships. You will support, educate and advocate for the creator community and their teams. You will be responsible for building, operationalizing and maintaining these strategies and online communities to enable and unlock the value proposition for creators.
The Community Manager role reports to the SVP, Creator Project. You will work closely with the Marketing, Product and Commercial teams in addition to the Creator Project, in which the team sits.
CafeMedia’s mission is to build a creator-first future. We empower the world’s best creators and independent publishers to grow thriving businesses for the long term. Under our CafeMedia and AdThrive brands, we manage digital advertising sales and technology and a growing number of services for more than 3,600 creators and independent publishers. We make it easy for them to focus on what they do best — produce great content.
Our passion and expertise have made us a leader in advertising and creator services. Today we rank as the 10th largest digital property in the U.S. and #1 in Food, Family, Home, and Lifestyle--with a reach of nearly 181M monthly unique visitors in the U.S. alone.
You have 3-5 years of community management experience, ideally on a range of community and/or social platforms. Experience with Discord is required.
You possess strong data and analytical skills, knowing how to interpret and activate as necessary
You are well organized, dedicated, with the ability to plan and deliver on tight deadlines and pay outstanding attention to detail
You are well-informed and curious about the latest digital community building and marketing techniques.
You enjoy building relationships and like to communicate internally and externally
You believe in a strong team spirit, work ethic, with a friendly, warm attitude
You are an open, transparent and clear communicator
You strive for operational excellence
You have a passion for the creator community and have experience partnering with creators and their teams
You genuinely enjoy the dynamics of communities and love being in the mix of community on-the-ground – you roll up your sleeves and participate
Build and manage creator communities via white label platforms, Discord, social media, newsletters, email campaigns, and and other forms of engagement
Be the primary operational touchpoint for the communities, focusing on community health, trust & safety, and engagement, and ensuring that the communities thrive and grow
Provide customer service support for the communities and community experiences
Provide operational and project management support for these strategies and projects
Collaborate with key internal stakeholders, including Marketing, Commercial and Product, to build and maintain communication and excellent-standing with the Creator and creator community throughout the lifecycle of campaigns and product launches
Support and educate key partners on Creator Project’s tools and services to inspire Creators and their teams to improve their daily business while understanding their needs
Stay up to date on market and trends.
Identify and track key metrics, and translate data into insights and trends