Customer Success Manager (Remote)
Languages
Locations
Vacancy
Customer Success Managers (CSMs) are responsible for the relationship between ON24 and its clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms. This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.
Experience
Essential Experience
At least 4 years of work experience in account management, Customer Service or Customer Success
A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
Essential Skills
The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
Excellent organizational, planning, and communication skills
Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented
Highly Desired Experience
A solid understanding of live and on-demand streaming media technologies
Must be prepared to work occasional non-standard hours and occasional travel
Responsibilities
Successfully execute client engagements and act as client point-of-contact for project related issues
Must be able to consistently meet project timelines and ensure client expectations are met and exceeded
Facilitate Account Setup, implementation, training, and ongoing account review and modification
Assist with the renewal process for annual renewal of accounts
Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels
Provide client training and support of ON24’s proprietary webcasting platforms
Provide process and reconciliation of invoicing for ON24 products and services
Provide Event Management services as needed
Provide platform support through use of Support Ticketing System, email and phone
Customer Success Manager (Remote)
Vacancy
Customer Success Managers (CSMs) are responsible for the relationship between ON24 and its clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms. This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.
Experience
Essential Experience
At least 4 years of work experience in account management, Customer Service or Customer Success
A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
Essential Skills
The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
Excellent organizational, planning, and communication skills
Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented
Highly Desired Experience
A solid understanding of live and on-demand streaming media technologies
Must be prepared to work occasional non-standard hours and occasional travel
Responsibilities
Successfully execute client engagements and act as client point-of-contact for project related issues
Must be able to consistently meet project timelines and ensure client expectations are met and exceeded
Facilitate Account Setup, implementation, training, and ongoing account review and modification
Assist with the renewal process for annual renewal of accounts
Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels
Provide client training and support of ON24’s proprietary webcasting platforms
Provide process and reconciliation of invoicing for ON24 products and services
Provide Event Management services as needed
Provide platform support through use of Support Ticketing System, email and phone