Customer Support Specialist (Remote)

    
Posted at Jul, 25, 2020
Company
Recruitee
Type
Full-time work

Languages

German
English
Polish

Locations

Poland

Vacancy

Recruitee develops the most innovative SaaS Recruitment platform to help companies worldwide hire better. We’re headquartered in Amsterdam with an office in Poznań. Our international team has just crossed 100 happy employees of 15 nationalities. We are proud of our humble beginnings that has now transformed into rocketing growth with over 3,000 much-loved customers worldwide, and we are not stopping here! 

For our team, we are looking for a full-time Customer Support Specialist who would be communicating at ease in English and German. Our support team is split over Poland and the Netherlands, so you will be based in Poland with reporting to the Head of Support located in the Amsterdam office. 

Experience

  • Fluent command of English and German.

  • At least 1-year experience in a customer service or support role.

  • Experience in using ticketing systems such as Intercom, Zendesk, etc.

  • Top-notch verbal and written communication skills.

  • Positive attitude and a sense of humour.

  • Communicative skills in Polish.

  • Being a tech-savvy, with the ability to relay complex technical concepts in a simplified way.

  • Ability to work on alternate shifts (08:00-16:00 and 15:00- 23:00).

    Nice to have:

    • Experience in working within an international team.

    • Experience in a SaaS and/or B2B environment.

Responsibilities

  • Proactively handling questions and issues from our foreign customers.

  • Providing friendly, precise 1st line support via our ticketing system (we use Intercom) and phone.

  • Caring for our English and German-speaking customers and ensuring the best possible customer service.

  • Automatically taking a seat in the Product team, providing valuable insights and feedback on our software.

Our perks and benefits:

  • Comfortable office in the heart of Poznań (Kupiec Poznański) OR the possibility to work fully remotely.

  • €1,000 training budget per year to keep you sharp and in tune with trends.

  • €500 travel budget to visit your colleagues in Amsterdam.

  • 26 days of paid vacations (also on B2B).

  • Extended private health care (LuxMed).

  • Fitness card (OK System).

  • Salary in the range of 4000 - 5500 PLN gross on employee contract or 5300 - 7250 PLN net + VAT B2B.

  • Brilliant culture and an informal, ‘come as you are’ dress code.

  • MacBook + displays, alongside all the tools you need to succeed.

Have we caught your attention? ⚡️

If you’d like to be a part of this amazing journey, please apply now or reach out to dominik@recruitee.com for more information. We look forward to meeting you soon!

For the time being all stages in the recruitment process will be held remotely. Recruitee is an Equal Opportunity Employer.

Support

Customer Support Specialist (Remote)

    

Vacancy

Recruitee develops the most innovative SaaS Recruitment platform to help companies worldwide hire better. We’re headquartered in Amsterdam with an office in Poznań. Our international team has just crossed 100 happy employees of 15 nationalities. We are proud of our humble beginnings that has now transformed into rocketing growth with over 3,000 much-loved customers worldwide, and we are not stopping here! 

For our team, we are looking for a full-time Customer Support Specialist who would be communicating at ease in English and German. Our support team is split over Poland and the Netherlands, so you will be based in Poland with reporting to the Head of Support located in the Amsterdam office. 

Experience

  • Fluent command of English and German.

  • At least 1-year experience in a customer service or support role.

  • Experience in using ticketing systems such as Intercom, Zendesk, etc.

  • Top-notch verbal and written communication skills.

  • Positive attitude and a sense of humour.

  • Communicative skills in Polish.

  • Being a tech-savvy, with the ability to relay complex technical concepts in a simplified way.

  • Ability to work on alternate shifts (08:00-16:00 and 15:00- 23:00).

    Nice to have:

    • Experience in working within an international team.

    • Experience in a SaaS and/or B2B environment.

Responsibilities

  • Proactively handling questions and issues from our foreign customers.

  • Providing friendly, precise 1st line support via our ticketing system (we use Intercom) and phone.

  • Caring for our English and German-speaking customers and ensuring the best possible customer service.

  • Automatically taking a seat in the Product team, providing valuable insights and feedback on our software.

Our perks and benefits:

  • Comfortable office in the heart of Poznań (Kupiec Poznański) OR the possibility to work fully remotely.

  • €1,000 training budget per year to keep you sharp and in tune with trends.

  • €500 travel budget to visit your colleagues in Amsterdam.

  • 26 days of paid vacations (also on B2B).

  • Extended private health care (LuxMed).

  • Fitness card (OK System).

  • Salary in the range of 4000 - 5500 PLN gross on employee contract or 5300 - 7250 PLN net + VAT B2B.

  • Brilliant culture and an informal, ‘come as you are’ dress code.

  • MacBook + displays, alongside all the tools you need to succeed.

Have we caught your attention? ⚡️

If you’d like to be a part of this amazing journey, please apply now or reach out to dominik@recruitee.com for more information. We look forward to meeting you soon!

For the time being all stages in the recruitment process will be held remotely. Recruitee is an Equal Opportunity Employer.

Support
Posted at Jul, 25, 2020
Company
Recruitee
Type
Full-time work

Languages

German
English
Polish

Locations

Poland
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