Customer Success Executive (Remote)

    
Posted at Sep, 30, 2020
Company
Jibble
Type
Full-time work

Languages

English

Locations

Philippines
Apply now

Vacancy

You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.

Experience

  • You are either a native English speaker, or you possess exceptional written and spoken communication skills

  • You are super confident on the phone and in writing

  • You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests

  • You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions

  • You can work shifts (Night/Weekends)

Responsibilities

  • Respond to product inquiries and issues in a timely manner

  • Identify and escalate second line support issues to the right channels (such as bugs, refunds)

  • Endorse cases to the Sales Team for cases involving pricing and payment

  • Proactively upsell Jibble features to our products and offer/schedule demos with customers

  • Working with the Product team to ensure feature requests are captured and prioritized.

Support

Customer Success Executive (Remote)

    

Vacancy

You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.

Experience

  • You are either a native English speaker, or you possess exceptional written and spoken communication skills

  • You are super confident on the phone and in writing

  • You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests

  • You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions

  • You can work shifts (Night/Weekends)

Responsibilities

  • Respond to product inquiries and issues in a timely manner

  • Identify and escalate second line support issues to the right channels (such as bugs, refunds)

  • Endorse cases to the Sales Team for cases involving pricing and payment

  • Proactively upsell Jibble features to our products and offer/schedule demos with customers

  • Working with the Product team to ensure feature requests are captured and prioritized.

Support
Posted at Sep, 30, 2020
Company
Jibble
Type
Full-time work

Languages

English

Locations

Philippines
Apply now
Post a job
Remworker is a remote job board.